Question 1

How does MeatDrop delivery work?

Accepted Answer

We offer same-day cold-chain delivery across major South African cities. Order before noon and receive your meat the same evening. All products are packed in temperature-controlled packaging to ensure freshness.

Question 2

Where does MeatDrop source its meat?

Accepted Answer

All our meat comes from verified South African farms. We partner with independent local butchers across Gauteng who hand-select premium cuts. Every product listing shows the farm of origin and butcher details.

Question 3

Is your meat Halal-certified?

Accepted Answer

Many of our products are Halal-certified — look for the Halal badge on individual product pages. We work with Halal Meat Specialists and other certified butchers to ensure compliance.

Question 4

What is your return and refund policy?

Accepted Answer

If you're not satisfied with the quality of your order, contact us within 24 hours of delivery at hello@meatdrop.co.za. We'll arrange a replacement or full refund — no questions asked.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, instant EFT via Ozow, and SnapScan. All payments are processed securely.

Question 6

Is there a minimum order value?

Accepted Answer

There's no minimum order, but orders over R500 qualify for free delivery. Orders under R500 incur an R85 delivery fee.

Question 7

Do you offer organic and grass-fed options?

Accepted Answer

Yes! Many of our products are certified organic, grass-fed, or free-range. Use the filters on our shop page to find products that match your preferences.

Question 8

How do I contact MeatDrop support?

Accepted Answer

Email us at hello@meatdrop.co.za or call +27 11 123 4567. Our support team is available Monday to Saturday, 8am to 6pm.

Frequently Asked Questions